Privacy Policy

Effective Date: 21 July 2026

Notice: This document is a professionally drafted template based on common practice for study-abroad consultancies operating in the UAE. It is provided for informational purposes and should be reviewed by a UAE-licensed lawyer before publishing, to confirm alignment with your DIFC/mainland registration, trade licence, and the UAE Personal Data Protection Law (Federal Decree-Law No. 45 of 2021).

1. Introduction

Unlock-Ed ("we", "us", "our") is a study abroad consultancy based in Dubai, United Arab Emirates. This Privacy Policy explains how we collect, use, disclose, and safeguard personal information when you visit our website, use our services, or otherwise interact with us. By using our website and services, you agree to the practices described in this Policy.

2. Information We Collect

We collect personal details that you voluntarily provide to us when you fill out an enquiry form, book a consultation, subscribe to our newsletter, or otherwise contact us. This may include:

Full name, email address, and phone number
Date of birth and nationality
Educational background (schools/universities attended, grades, qualifications)
Study preferences (destination country, course, intended intake)
Passport or identification details, where required for visa or admission guidance
Any documents you upload to us (transcripts, certificates, statement of purpose, etc.)
Communications you send us via email, WhatsApp, or contact formss

We may also automatically collect limited technical information such as IP address, browser type, device information, and pages visited, through cookies and similar technologies (see Section 8).

3. How We Use Your Information

We use the personal information we collect to:

Assess your profile and advise you on suitable universities, courses, and scholarships.
Communicate with you regarding your application, admissions, and visa process.
Prepare and submit applications to universities and, where authorised by you, to visa authorities.
Send you updates, checklists, and resources relevant to your study abroad journey.
Improve our website, services, and customer experience.
Comply with legal and regulatory obligations

4. Legal Basis for Processing

We process your personal data on the basis of your consent (for example, when you submit a form), the necessity of processing to perform our services to you, and our legitimate interest in operating and improving our business, in line with the UAE Personal Data Protection Law (Federal Decree-Law No. 45 of 2021) and its implementing regulations.

5. Sharing of Information

We do not sell your personal information. We may share your information with:

Partner universities, colleges, and education providers, to progress your application
Visa consultants, embassies, or immigration authorities, where you have asked us to assist with a visa application.
Service providers who support our operations (e.g. IT hosting, CRM, email/WhatsApp communication tools), under confidentiality obligations.
Regulators or authorities, where required by law.

6. Data Retention

We retain your personal information for as long as necessary to provide our services, maintain business records, and comply with legal, accounting, or regulatory requirements. You may request deletion of your data at any time, subject to Section 7.

7. Your Rights

Subject to applicable law, you may have the right to:

Access the personal data we hold about you.
Request correction of inaccurate or incomplete data.
Request deletion of your data.
Withdraw consent to marketing communications at any time.
Object to or restrict certain processing of your data.

8. Cookies

Our website may use cookies and similar tracking technologies to improve functionality, remember your preferences, and understand how visitors use our website. You can control cookies through your browser settings; disabling cookies may affect certain website features.

9. Data Security

We implement reasonable technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

10. International Transfers

As part of assisting with international study applications, your information may be transferred to and processed by universities, visa authorities, or partners located outside the UAE. We take reasonable steps to ensure such transfers are handled securely and in line with applicable data protection requirements.

11. Children's Privacy

Our services are intended for individuals who are considering higher education abroad and are generally 16 years of age or older. Where a student is a minor, we require the involvement and consent of a parent or legal guardian.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. The updated version will be posted on this page with a revised Effective Date.

13. Contact Us

If you have questions about this Privacy Policy or how we handle your personal data, please contact us at:

Unlock-Ed
Dubai, United Arab Emirates
Email: your@email.com
Phone: +971 XX XXX XXXX